Customer Support

We're here to help you with all your BitStarz Mobile needs

How Can We Help You?

At BitStarz Mobile, we're committed to providing exceptional customer support to ensure you have the best possible mobile gaming experience. Our dedicated support team is available 24/7 to assist you with any questions, concerns, or technical issues you may encounter.

Contact Methods

Live Chat

Get instant help through our live chat feature. Our support agents are available 24/7 to assist you with immediate questions and technical issues.

Start Live Chat

Email Support

Send us a detailed message and we'll respond within 2-4 hours. Perfect for complex issues or when you need to attach files or screenshots.

Send Email

Phone Support

Speak directly with our support team for urgent matters. Available during business hours for immediate assistance with critical issues.

Call Now

Frequently Asked Questions

How do I reset my password?

Click on "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email to reset your BitStarz Mobile password.

What payment methods do you accept?

BitStarz Mobile accepts credit cards, debit cards, UPI, net banking, and popular digital wallets. All transactions are processed securely through encrypted payment gateways.

How long do withdrawals take?

Withdrawal processing times vary by payment method. E-wallets are typically processed within 24 hours, while bank transfers may take 2-5 business days.

Is BitStarz Mobile safe and secure?

Yes, we use industry-standard encryption, secure payment processing, and strict data protection measures to ensure your information and transactions are completely secure.

Can I play on mobile devices?

Absolutely! BitStarz Mobile is optimized for mobile devices and works seamlessly on smartphones and tablets with responsive design and touch-friendly interfaces.

How do I contact customer support?

You can reach our support team 24/7 through live chat, email at [email protected], or by phone during business hours. We're here to help!

Common Support Topics

Account Management

  • Account registration and verification
  • Password reset and security
  • Profile updates and preferences
  • Account closure and data deletion

Technical Support

  • Login and access issues
  • Game loading and performance
  • Mobile app troubleshooting
  • Browser compatibility problems

Financial Services

  • Deposit and withdrawal assistance
  • Payment method setup
  • Transaction history and statements
  • Bonus and promotion inquiries

Responsible Gaming

  • Setting deposit and time limits
  • Self-exclusion options
  • Problem gaming resources
  • Cooling-off periods

Response Times

We understand that your time is valuable, which is why we've committed to the following response times:

  • Live Chat: Immediate response during business hours
  • Email Support: Within 2-4 hours during business hours
  • Phone Support: Immediate assistance during business hours
  • Complex Issues: Resolution within 24-48 hours

Contact Information

Email Support

[email protected]

Phone Support

+91-800-123-4567 (Business Hours: 9 AM - 9 PM IST)

Live Chat

Available 24/7 on our platform

Response Time

We aim to respond to all inquiries within 2-4 hours