Privacy Policy

Information We Collect

Personal Information

When you register for BitStarz Mobile or use our services, we may collect the following types of personal information:

• Account Information: Name, email address, phone number, date of birth, and username
• Identity Verification: Government-issued ID documents for age verification and account security
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Data: Records of your communications with our customer support team
• Preference Data: Gaming preferences, notification settings, and account customization options

Technical Information

We automatically collect certain technical information when you use BitStarz Mobile:

• Device Information: Device type, operating system, browser type, and mobile device identifiers
• Usage Data: Game play statistics, session duration, features used, and interaction patterns
• Location Data: General geographic location based on IP address (for regulatory compliance)
• Log Data: Server logs, error reports, and performance metrics
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Creating and managing your BitStarz Mobile account
• Providing access to our mobile gaming platform and features
• Processing payments and managing financial transactions
• Delivering customer support and technical assistance
• Customizing your gaming experience based on preferences

Security and Compliance

• Verifying your identity and age for regulatory compliance
• Preventing fraud, abuse, and unauthorized access
• Monitoring for suspicious activities and security threats
• Complying with legal obligations and regulatory requirements
• Enforcing our Terms and Conditions and responsible gaming policies

Improvement and Analytics

• Analyzing usage patterns to improve our mobile gaming platform
• Developing new features and games based on user preferences
• Conducting research and analytics to enhance user experience
• Testing and optimizing platform performance and functionality

Communication

• Sending important account updates and security notifications
• Providing information about new games, features, and promotions
• Responding to your inquiries and support requests
• Sending marketing communications (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating BitStarz Mobile:

• Payment processors for secure transaction handling
• Cloud hosting providers for data storage and processing
• Customer support platforms for assistance delivery
• Analytics providers for usage analysis and improvement
• Marketing partners (only with your explicit consent)

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety, or that of our users
• Investigate potential violations of our Terms and Conditions
• Prevent fraud or other illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Network Security: Firewalls, intrusion detection, and monitoring systems
• Regular Audits: Security assessments and penetration testing
• Data Backup: Secure backup systems with encryption and access controls

Administrative Safeguards

• Employee training on data protection and privacy practices
• Regular security awareness programs and updates
• Incident response procedures for data breaches
• Vendor management and security requirements for third parties

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our protections.

Your Rights and Choices

You have several rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Review the information we have about you

Correction and Updates

• Correct inaccurate or incomplete information
• Update your account details and preferences
• Modify your communication preferences

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing of your information
• Object to certain uses of your data

Communication Preferences

• Opt out of marketing communications
• Manage notification preferences
• Control cookie settings and tracking preferences

To exercise these rights, please contact us through our support page or email us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking Technologies

BitStarz Mobile uses cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how you use our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and platform

When you close your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal or regulatory purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions for countries with equivalent protection
• Certification schemes and codes of conduct

Children's Privacy

BitStarz Mobile is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of BitStarz Mobile after any changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Support: Visit our support page for assistance
• Address: BitStarz Mobile Privacy Team, India

We are committed to addressing your privacy concerns promptly and transparently.